Terms & conditions

 

Any orders that you place with cakedecoratingsupplies.co.uk via this website are subject to your agreement with our terms and conditions. These terms do not affect your statutory rights.

Placing an order

When you place an order through cakedecoratingsupplies.co.uk you will receive an email from us to confirm that you have placed your order. Orders are not considered concluded until we receive payment in full for the products and postage.  Orders placed through our site represent an offer to purchase a product and this offer is accepted when we send you an email to confirm that your order has been dispatched. We reserve the right to reject any order for any reason which may include, but is not limited by, delivery to destinations we consider high risk; where goods are not available; where payment has been withheld or errors in pricing or item description. All orders are subject to availability and should we be unable to complete your order then we will refund you in full.

Postage and packaging

We aim to dispatch your order within 24 hours (Mon-Fri only excluding Bank Holidays) from ordering and cleared payment. Royal Mail 1st Class orders received before 3pm will be sent out the same day. Royal Mail states that 92% of 1st Class packets arrive the next working day, so please use Express Courier or Special Delivery option if your parcel is urgent. Special delivery orders placed before midday (12 noon) will be sent the same day and are guaranteed delivery the next day (excluding Saturdays, Sundays and Bank Holidays). Please note that our delivery services are also subject to the terms and conditions of Royal Mail and our courier Parcelforce. Please ensure that there is someone available to accept deliveries. At our discretion and cost some higher value items may be sent Recorded delivery. Delivery times shown at checkout are estimations only based on the times given to us by our carriers. Please allow up to 7 working days from dispatch for your order to arrive. Royal Mail First Class Packet Post service can take up to 15 working days to complete a delivery, although this is very unusual. Please check with your neighbours in case your parcel has been left with them. We will not be liable for any delay or failure to deliver products that may arise from circumstances beyond our reasonable control. If your postman is unable to deliver your parcel you will receive a red card through your door informing you that the parcel is available for collection at your local post office or offering alternative delivery options. You will be responsible for any uncollected parcels that are returned to us and for any additional re-postage costs as a result of non-collection of your parcel.

International Orders

A price will be calculated in your shopping basket based on the weight of your order. Any import charges and tax are the buyers responsibility.

Descriptions & Pricing

We are careful to ensure that all our images are fair representations of the products we offer and every effort has been made to portray items accurately. Though it is very unlikely, there may be minor variations between the image and the item you receive that may occur in the production process. If you are unhappy with your product we will be happy for you to return it subject to our returns policy. We make every effort to ensure prices are accurate, though it may be necessary to change these from time to time. Price changes will be confirmed to you at the time of ordering.

Privacy & security

Your information will never be shared with any third party other than those required to fulfill your order.  We use SAGEPAY as our payment gateway. SAGEPAY is one of the UK's most trusted brands. When you order online all your information is securely encrypted and at no point do we have any contact with your card details. Should you prefer to pay by telephone then we are PCI DSS compliant and your card details are at not at any point recorded or stored.

Returns and refunds

If you would like to return your product then please contact us within 7 days of the date that it is delivered. The returned product remains your property until we receive it, we strongly recommend that you use recorded delivery for returns or obtain a proof of posting at the post office in the unlikely event the goods are lost in transit. You may wish to take out additional insurance for high value items. We will then rectify the situation as quickly as possible either with an exchange or a full refund. If any goods are damaged in transit, www.cakedecoratingsupplies will replace the item free of charge. We may ask for proof of the damage, return of the item and a written statement so that we can proceed with a compensation claim against the courier.

Copyright

All rights, including copyright, for this website are owned by or licensed to cakedecoratingsupplies.co.uk. Any use of this website or its contents, other than for your own personal, non-commercial use is prohibited without the permission of cakedecoratingsupplies.co.uk. You may not modify, distribute or re-post anything on this website for any purpose without our express permission.

Liability disclaimer

cakedecoratingsupplies.co.uk liability for any claim shall not exceed the price of the goods supplied to the customer. cakedecoratingsupplies.co.uk shall not be liable for damage or loss which may arise as a result of a failure by you to protect your account or password. You are responsible for the confidentiality of your account and password and activities that occur in your account.

Discounts & Special Offers

Only one discount code may be entered per order.  All promotional items,( items already reduced) are subject to no further discounts being used to further reduce the price.  We reserve the right to refuse any discount.

Coupon codes can only be used per order and not with any other discounts.

General

We reserve the right to change these terms in the future and any changes made will take effect immediately. The information on this site is intended for viewers in the United Kingdom and any contracts formed as a result of it's use shall be governed in accordance with English law and subject to the exclusive jurisdiction of English courts.

Contacting us

If you have any queries, suggestions or comments please go to our contact page as we are willing to help. If you would like to write to us we can be contacted here:

Unit 23, Brook Willow Farm, Leatherhead Road, Leatherhead, Surrey, KT22 0AN

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